Electrical Issues
Posted on August 16, 2007 - Filed Under Rules For Customers | - Author: Lil' Mephisto
I think those who want to purchase electronics should be presented with a typed copy of this:
1. When Entering a store and greeted by an associate, don’t immediately say “just looking”. Would you say “Just riding” to someone who said hello to you on an elevator?
2. If you’re going to leave your home, please practice personal hygiene
3. When asked if you need help finding anything don’t say “just dreaming.” It’s not funny, it’s not cute and it’s in no way original.
4. When you tell an associate that you’re just looking you waive your right to get upset when you can’t find anyone to help you. Remember…you’re just looking.
5. If you are in a store and no one has asked you if you want help, don’t take it personal. You’re an adult, go ask an associate for assistance. Even if they are not qualified to help you, they can help find someone who is.
6. You are only entitled to the amount of respect you give.
7. If you’re on your cell phone, do not expect to be waited on.
8. Don’t ask a salesman a question while they are talking to other customers, no matter how brief your question, find someone who is free.
9. There are only three acceptable questions to ask over the phone.
a. Do you carry this?
b. How much does something cost?
c. Do you have something in stock?
Anything more complex than that … come to the store, look on the web site or here’s a thought…READ THE F*@KING MANUAL (RTFM).
10. If you’re too dumb to operate a product you’re about to buy, Don’t buy it.
11. Sales people are there to give product knowledge and help assist you in making an informed buying decision. If you are in need of assistance in using your newly purchased product take one of the following actions:
a. Pay for installation and have someone do it for you
b. Call the manufacturer’s tech support line
c. RTFM and do it yourself
12. You get two trips to a store. The first to gather information and the second to get clarification and make a purchase. After your second trip you will no longer be regarded as a serious customer.
13. If you know you can’t afford it, don’t ask questions about it.
14. If consumer reports is your bible, buy what they recommend and don’t try to argue with the associate about their recommendation. Niether one of you will change the other’s mind.
15. Unless they are currently employed as a tv salesperson or a technician your neighbor’s roomate’s sister’s boyfriend’s uncle is not an informed opinion on television technology.
16. Your uncle who worked as a tv repair man in 1982 cannot fix your plasma tv if it breaks.
17. Extended warranties fix your purchase if it breaks. Yes they cost extra, yes the store makes a profit off of them. They are not a scam. Either buy it or don’t. Do not bitch about it to the associate.
18. Sales start on Sundays. Don’t get p!ssed when the sale item is out of stock on Saturday.
19. Do not expect polite, happy sales assistance five minutes before the store closes.
20.. Unless you’re spending more than $5000 you’re not a high roller. Don’t expect to be treated like one.
21. Cheap off brand products are just that, cheap off brand products. While a great value, they are not as good as the same quality as the more expensive name brands. There is no shame in buying an off brand, but do not lie to yourself or question the salesperson’s integrity
22. Major retailers do not negotiate on the price of brand new products, and no, paying in cash won’t help.
23. Stores have return policies. When that policy as expired, you’re sh!t out of luck.
24. When you return an item to a store, the store has to either send that item back to the manufacturer or sell it at a reduced cost. Either way, the store loses money. That is why restocking fees exist. If you have a problem with them, take more time and purchase the item you really want.
25. When you have a dispute or customer service issue, maintain your composure and don’t start screaming or cursing at the customer service associates. All you’re doing is embarrassing yourself and make yourself look like an a*@hole.
26. Most major retailers are no longer on commission. Therefore the employees do not particularly care where you make your purchase. So the threat of “I’ll just go buy it somewhere else,” does not cause too much of an impact on most employees.
27. To the old folks out there, the associate will not run away from you. There is no reason to hold onto them while you’re speaking.
28. Sales prices are just that, sale prices. If you do not purchase an item during the time that it is on sale, don’t get p!ssed when they will not honor that price.
29. Listen the first time, so that you’ll understand the concept when told a second time and wont have to be told a third time.
30. Don’t take small children to make major purchases. They will only distract and rush you, thus increasing your chance of making a sub par purchase. If forced to bring small children, supervise your children.
31. When a video game system is released the manufacturer decides how many will be released. Do not complain to the associates or blame the company for limited stock.
33. Don’t ever complain about how rough it is to be out shopping during the holiday season no matter how bad the traffic, crowds, ect. It is nothing compared to what you put salespeople through.
34. Everyone makes mistakes. Including you. Be patient and they will be taken care of if brought to a store’s attention as long as its done in a respectful manner.
35. Take the time to understand a situation before your start making accusations and get yourself all riled up.
36. You can be polite and friendly without sharing your entire life story.
37. While repeat business is appreciated, it does not entitle you to any additional discounts, no matter how much you’ve spent in the past.
38. If you come in dressed like a thug and hover over items that are commonly stolen you will be treated as a suspicious.
39. Extended warranties are offered for a reason. If you choose not to take advantage of it when offered it. The store’s obligation to you ends with its return policy. You’re on your own with the manufacturer.
And these kiddies are the 39 steps to staff satisfaction as penned by Dale Edward Grant.
(13 votes, average: 4.69 out of 5)
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7 Responses to “Electrical Issues”
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Best post of all time on any web site anywhere.
I work in electronics at a very large department store. I will be printing off a copy of this to share with my fellow associates tomorrow.
Oh I have a number 40 for you!
40. Customers when approching sales associates please ask for something that is in the relm of the type of store it is…e.g. don’t ask for ping pong balls at Staples the OFFICE SUPPLY STORE!
Yes I work there in the electronics/business machines Dept., and yes I was asked for ping pong balls, card shufflers, Xboxes, etc…..
I work in Home Entertainment in a department store and it is very true, these things.
HEy guys. Glad you enjoyed. Thanks for the compliments.
Dale Edward Grant
omg I LOVE this SITE!! found while on yahoo video after posting my RETAIL movie short. I think you may find some appreciation for it. lol
http://video.yahoo.com/video/play?vid=1650539
Great list and it needs to be passed around to more places for the general population to see and be forced to obey…*snicker*
Working for a major UK electrical retailer I can relate to ALL of those.
Its amazing to think that the same pool of customers asking the same and demanding the same ridiculous things can be found the world over.